Return and Refund Policy

Eligibility

Items must be in new, unworn condition with all original packaging and accessories. Please include any jewelry boxes, pouches, and tags. Returns must be started within the applicable window described above.

We recommend using our prepaid label from the portal. It helps us track your return and speeds up processing.

Items Not Eligible

Items that have been altered, resized, engraved, or damaged after delivery are not eligible for return. Custom-made, personalized, or final sale items marked as non-returnable at checkout are also excluded. If you're unsure whether your item qualifies, contact us before sending it back. Our team is happy to help verify eligibility.

How to Start a Return

1. Open the Gold Coin Bezels Return Portal and select your order.
2. Choose the item and reason for return.
3. Download and print the prepaid return label.
4. Pack the item securely and drop it off with the listed carrier.

Go to the Return Portal

Exchanges and Replacements

If you need a different bezel size or style, start a return for the original item and place a new order. For defective or damaged items, contact us first so we can arrange a replacement and provide a prepaid label.

Refunds

Refunds are issued to the original payment method after inspection. Please allow 3 business days after we receive your return for processing. Your bank or card issuer may take additional time to post the credit.

Packaging Tips

Use the original jewelry box when possible. Place small bezels or pendants in a pouch or small bag so nothing moves during transit. For higher value pieces, use a sturdy outer box and adequate padding for protection.